Contact Us
Phone: Brighton & Hove 01273 939030
Email: hello@propertypainters.co.uk
We are proud to be Which? Trusted Traders.
Complaints Policy
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email, or in writing. (If writing, get proof of posting.)
Business Complaint Procedure
On receipt of your complaint, the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint after exhausting the complaints procedure, it may be necessary to use another complaint service.
Where the business cannot resolve the complaint to your satisfaction and/or agree a final resolution confirmed to us, and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair, and maintenance contracts as part of the Which? Trusted Traders Endorsement.
If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040, who can explain if you are eligible to use their Alternative Dispute Resolution.
Contact Our Team
Complete the form with your requirements or any questions and we will call you right back.
Opening Hours
We can be contacted during regular office hours between the times of 9.00AM and 6PM, Monday to Friday (excluding public holidays).